If you’re a pharmacy assistant looking to grow your skills, knowledge, and career confidence, Pharmacy Connect 2025 is a must-attend event. For the first time, Pharmacy Connect will feature a dedicated Pharmacy Assistant Stream, offering real-world product training, leadership development opportunities, confidence-building sessions, and so much more.
Here are six essential skills pharmacy assistants will take away from this year’s pharmacy conference:
- Product confidence for everyday conversations
Sessions like “From Itch to Relief: Navigating Fungal Skin Infections” and “Unlocking the Science of Hydration for Dry Skin” offer evidence-based insights that will help pharmacy assistants understand common health conditions, recommend the right treatments, enhance customer care, and support product upselling. You’ll walk away better equipped in informed, confident health conversations with your customers.
- Stronger supplement sales techniques
The three-hour pharmacy assistant refresher training with Katy Johnson will dive into the Ask, Assess, Advise model for supplement sales. During this ever-popular session, pharmacy assistants can expect hands-on training, practical case studies, and interactive activities designed to boost your product knowledge, help you build customer trust, and drive meaningful sales results.
- Support women’s health and healthy ageing
Gain practical skills to confidently support women’s health across all life stages through targeted, evidence-based product recommendations through sessions covering:
- menopause and urinary health;
- joint and muscle health;
- gut, skin, and hormonal wellbeing; and
- much more!
- Communication and referral skills
In sessions like “Asking the Right Questions: OTC Analgesics”, you’ll learn how to identify when pharmacist referral is needed and when you can assist directly. These skills are essential for managing pain conversations, ensuring medicine safety, and supporting seamless team workflow.
- Leadership and professional growth
Join the Pharmacy Assistant 2.0 panel session to explore how pharmacy assistants can step into new roles as pharmacy evolves. The panel will cover skills in adapting to change, delivering professional services, and building high-performing teams. It’s the perfect session if you’re ready to step up and grow into a leadership role.
Also, don’t miss the PATY sessions and award ceremony where you’ll be inspired by some of the top pharmacy assistants in Australia.
- Gain confidence in your awareness of social health issues
Pharmacy assistants are often the first line of support in someone’s health journey, and sometimes that presence can change a life. A powerful session in providing pharmacy assistants with the tools to recognise and respond to signs of abuse, be sure to join “Recognising and responding to domestic and family violence in community pharmacy” to enhance your health literacy, compassionate communication, and community awareness. The skills you learn in this session could turn you into someone’s hero.
Don’t miss out!
Pharmacy Connect 2025 delivers two-and-a-half days of thought leadership, networking, and innovation—including pre-conference workshops, a 70-stand Trade Exhibition, and social events like the Welcome Reception and Cocktail Party.
This is your opportunity to connect with colleagues, challenge your thinking, and champion the next evolution of community pharmacy.
alists, with 24 finalists invited to participate in the next round of judging.