Jessica Brown is the PATY 2025 State Winner for Victoria and Retail Manager of Emerald Village Pharmacy. A qualified dispensary technician, she has worked across both community and hospital pharmacy settings for over 15 years, making her highly versatile and well-rounded in all areas of pharmacy practice. In 2025, Jessica received the Independent Pharmacies of Australia Consumer Engagement Award, recognising her exceptional dedication to building meaningful connections with customers and delivering outstanding service. Known for her kind, people-focused approach, Jessica leads with compassion and operational excellence, creating a trusted and supportive environment for customers and colleagues alike.