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Pharmacy Connect 2025 inspires the industry to act

MEDIA RELEASE
8 September 2025

Pharmacy Connect 2025 wrapped up in Sydney on Friday, leaving attendees with practical strategies to implement in their workplaces, from embracing new technologies to introducing expanded services.

Held at the Hyatt Regency Sydney from 3-5 September, the conference brought together nearly 1,800 owners, pharmacists, students, interns, pharmacy assistants, and industry representatives under the theme ‘From Inspiration to Action’.

Hosted by The Pharmacy Guild of Australia, the event delivered a dynamic program of keynote presentations, panel discussions, workshops, and networking opportunities, designed to spark innovation and drive progress across the pharmacy sector.

Guild National President, Professor Trent Twomey, opened the conference with a compelling call to action, urging community pharmacy to embrace its evolving role in Australia’s health care system.

Conference Convenor, Kos Sclavos AM echoed Professor Twomey’s sentiment for the industry to take advantage of current opportunities and act now.

“This year’s conference theme was more than a slogan; it was a challenge to every attendee to take the inspiration they found at the event and turn it into meaningful change in their communities,” Mr Sclavos said.

With a diverse program featuring over 60 expert speakers, including leading voices in pharmacy, business, and health, delegates learnt about the future of the industry following renewed government focus on accessible and affordable health care, and the recent expansion of pharmacy scope of practice rolling out across Australia.

Program highlights included a keynote address by NSW Premier, The Hon Chris Minns, whose presence signaled the growing importance of pharmacy in public health policy.

The Premier made three announcements: a reform giving pharmacists permanent treatment authority for dermatological conditions; the aim of both the University of Newcastle and the University of Technology Sydney to offer full scope training for community pharmacists from 2026; and the NSW government’s current investigation into ways to improve community access to antiviral medications to treat influenza, including through pharmacy.

Other highlights included renowned futurist Michael McQueen, who inspired delegates to embrace innovation and resilience in their professional journeys, and Nicky Miklos’ “Hustle to Happy” session on sustainable achievement.

For the first time, this year’s Cocktail Party was held on board the Starship Sydney, where stunning views of the Sydney skyline provided a unique backdrop to the announcement of The Pharmacy Guild of Australia/Maxigesic National Pharmacy Assistant of the Year (PATY) for 2025. The PATY Award celebrates excellence in community pharmacy and the impact pharmacy assistants have on the industry. And there was plenty to celebrate for this year’s runner-up, Yasmin Elmawey from Hammondville Discount Pharmacy, NSW, and national winner Jessica Brown from Emerald Village Pharmacy, VIC.

Pharmacy Connect also featured a trade exhibition of 70 stands, which was the networking hub of the event.

“The energy in the exhibition hall was fantastic,” Mr Sclavos said. “It was a space where authentic connections were made, and delegates could engage meaningfully with exhibitors and industry leaders.”

Reflecting on the success of Pharmacy Connect 2025, Mr Sclavos extended his thanks to all sponsors, exhibitors, speakers, and attendees for making the conference so memorable.

“We couldn’t do it without the support of our partners and the enthusiasm of our delegates,” he said. “Pharmacy Connect is truly a team effort.”

Pharmacy Connect will return to the Hyatt Regency Sydney from 9 September – 11 September 2026. More details will be announced soon.

 

MEDIA CONT

Time to Turn Inspiration into Action! Pharmacy Connect 2025 kicks off this week!

MEDIA RELEASE

1 September 2025

 

Pharmacy Connect 2025 kicks off this Wednesday at the Hyatt Regency Sydney and is expected to welcome more than 1,000 members of the community pharmacy industry from across Australia for three days of education, networking, and celebrating industry excellence.

From 3-5 September 2025, delegates will experience a packed program featuring 60+ expert speakers, 70 trade stands, and a host of opportunities to connect with colleagues, suppliers, and industry leaders.

This year’s theme, ‘From Inspiration to Action’, will be brought to life through a full day of pre-conference workshops and a host of sessions covering clinical innovations, business growth strategies, and leadership insights. The program has been designed to give delegates the tools and motivation to drive change in their pharmacies and communities, and to gain actionable insights that they can implement straight away.

Conference Convenor Kos Sclavos AM said the team is ready to deliver one of the most engaging programs yet.

“We’ve designed Pharmacy Connect 2025 to be practical, inspiring, and relevant to everyone in the profession, from pharmacy owners and pharmacy assistants to pharmacy students, industry partners and beyond,” said Mr Sclavos. “If you have yet to register, there’s still time to join us. This is your chance to join your peers, gain valuable CPD points, and take home ideas and strategies you can implement to your pharmacies immediately.”

It’s not too late to register! With multiple options available to suit your needs. Don’t miss your chance to be part of this transformative event.

 

Media Enquiries:
Emma Fernance
0447 722 225

One week until Pharmacy Connect 2025!

MEDIA RELEASE
27 August 2025

With just one week to go, excitement is building for Pharmacy Connect 2025 which will bring more than 1,000 members of the pharmacy industry together from 3-5 September in Sydney for three days of education, networking, and celebrations of industry excellence.

Hosted at the Hyatt Regency Sydney, the conference will feature over 60 expert speakers, 70+ trade stands, and a dynamic program designed to inspire and equip delegates to take action in their pharmacies and communities.

This year’s theme, ‘From Inspiration to Action’, will be showcased through sessions spanning clinical advancements, business strategy, and leadership, as well as a dedicated pharmacy assistant education stream which has been introduced for the first time in 2025.

Conference Convenor Kos Sclavos AM said the program is designed to offer value to every sector of the pharmacy profession.

 “Whether you’re a pharmacy owner, pharmacist, assistant, intern, student, or industry partner, Pharmacy Connect 2025 is the place to gain real insights that you can implement into your community pharmacies straightaway,” Mr Sclavos said. “We’ve packed this year’s program with practical, forward-looking sessions covering scope of practice implementation to emerging trends and technologies.”

Highlights from this year’s program include:

  • A full day of pre-conference workshops, covering topics including harm minimisation and scope of practice
  • Panel discussions on the future of community pharmacy and patient care
  • Sessions from keynote speakers including Nicky Miklos and Trends Forecaster Michael McQueen
  • Unmissable networking events like the Welcome Reception and Cocktail Party which will be hosted aboard the Starship Sydney for the first time

There are multiple registration options available, so attendees can choose the package that best suits their needs and schedule.

Don’t miss your chance to be part of this transformative event. Book now!

Media Enquiries:
Emma Fernance
0447 722 225

Just Two Weeks Until Pharmacy Connect 2025

MEDIA RELEASE

20 August 2025

 

With only two weeks to go, excitement is building for Pharmacy Connect 2025. From 3–5 September at the Hyatt Regency Sydney, Pharmacy Connect will bring together pharmacists, pharmacy assistants, pharmacy owners, group executives, students, interns, and industry representatives for three days of education, networking, and inspiration.

With over 70 trade stands, more than 60 expert speakers, and over 1,000 members of the pharmacy industry expected to attend, Pharmacy Connect Convenor, Kos Sclavos AM, said this year’s event is shaping up to be one for the books.

“Whether you’re a seasoned professional or just starting out in the pharmacy industry, Pharmacy Connect offers a dynamic platform to learn, connect, and grow,” said Mr Sclavos. “The conference delivers the latest industry and clinical updates, business insights, and countless opportunities to network with peers and suppliers.”

This year’s theme, ‘From Inspiration to Action,’ is reflected throughout the program. Delegates will have the opportunity to:

  • Network with like-minded professionals, industry leaders, and suppliers to expand their connections and uncover new opportunities.
  • Authentically engage with exhibitors at the Trade Exhibition, gaining real business value and forming lasting partnerships.
  • Gain expert knowledge and actionable strategies to enhance pharmacy profitability, streamline operations, and improve patient care services.

Multiple registration options are available, allowing attendees to choose the package that best suits their needs and schedule.

ENDS

Media Enquiries:

Emma Fernance
0447 722 225

Only 3 weeks to go until Pharmacy Connect 2025!

MEDIA RELEASE

12 August 2025

With Pharmacy Connect 2025 just around the corner, Conference Convenor Kos Sclavos AM is urging pharmacists, pharmacy assistants, interns, students, and industry professionals to secure their tickets before it’s too late.

Held from 3–5 September 2025 at the Hyatt Regency Sydney, the conference promises an unmissable experience for anyone working in community pharmacy, with more than 60 expert speakers, 70 trade stands, and 1,300+ attendees expected.

“With just three weeks to go, now is the time to register,” said Mr Sclavos. “This year’s program has been designed with every corner of the pharmacy sector in mind, from frontline service delivery to digital innovation and business growth.”

This year’s theme, ‘From Inspiration to Action,’ is reflected throughout the program, which includes:

  • A full day of pre-conference workshops
  • Updates on full scope of practice and legislative changes
  • A dedicated pharmacy assistant stream and 3-hour refresher training workshop
  • Networking events and social functions to strengthen professional connections, including a Cocktail Party aboard the Starship Sydney

Delegates can also earn CPD points across the three-day program, making it a valuable investment in both professional development and practice improvement ahead of the end of September CPD deadline.

“Pharmacy Connect is more than just a conference. It’s where momentum happens,” Mr Sclavos added. “If you want to stay ahead in a rapidly evolving industry, this is the place to be in September.”

Registrations are filling fast.

Media Enquiries:
Emma Fernance
Events Manager
The Pharmacy Guild of Australia, Queensland
07 3144 3606

MEDIA RELEASE
6 August 2025

One month to go until Pharmacy Connect 2025!

With just one month remaining until the highly anticipated Pharmacy Connect 2025 conference, Conference Convenor Kos Sclavos AM reminds delegates to secure their spot for this premier event and claim the CPD points on offer before the end of September.

Taking place from 3–5 September 2025 at the Hyatt Regency Sydney, Pharmacy Connect offers unparalleled opportunities to learn, network, and celebrate excellence in community pharmacy. The event will feature 70 trade stands, 60+ speakers, and 1,300+ attendees. Whether you’re a seasoned pharmacist, pharmacy assistant, intern, student, or industry representative, Pharmacy Connect delivers a dynamic platform to engage with the latest developments in pharmacy.

A past attendee described the event as “a great place to connect with your colleagues, gain CPD points and education, and have a genuinely good time while you’re doing it.”

Pharmacy Connect is an annual event for pharmacists, pharmacy owners, executives, pharmacy assistants, students, interns, and industry representatives. It offers valuable clinical updates, business insights, and networking opportunities. This year’s theme, ‘From Inspiration to Action,’ has guided the program design, with sessions curated to equip delegates with both motivation and practical tools to achieve their goals.

“We’re incredibly excited about this year’s program,” said Mr Sclavos. “It’s been developed to cater to the entire pharmacy industry, with sessions covering everything from clinical advancements to business strategy.”

Mr Sclavos also highlighted the inclusion of targeted and practical sessions:

“This year’s program features a pre-conference workshop focused on turning scope of practice ambitions into reality, as well as sessions on emerging technologies and patient care,” he said. “These are designed to deliver actionable insights that you can apply to your pharmacies straight away.

“Pharmacy Connect is a must-attend event for the pharmacy profession,” added Mr Sclavos. “We wouldn’t want anyone to miss out on what promises to be a fantastic experience.”

 

ENDS

Media Enquiries:
Emma Fernance
Events Manager
The Pharmacy Guild of Australia, Queensland
+61 7 3144 3606

Trade Exhibition stands SOLD OUT for Pharmacy Connect 2025

MEDIA RELEASE

16 July 2025

Pharmacy Connect Convenor Kos Sclavos AM today announced that the Trade Exhibition stands for pharmacy Connect 2025 are officially fully allocated.

Pharmacy Connect 2025 will take place from 3–5 September at the Hyatt Regency Sydney, bringing together pharmacists, pharmacy assistants, pharmacy owners, pharmacy group executives, students, interns, and pharmacy services industry representatives for three days of learning, networking, and inspiration.

“Pharmacy Connect continues to grow in popularity each year,” said Mr Sclavos. “This year’s Trade Exhibition will feature 70 stands from more than 65 brands. From medicine suppliers and software providers to finance companies and complementary medicine brands, the Trade Exhibition is a great place to network and connect. It is not to be missed.”

The Trade Exhibition is a key highlight of the conference, offering delegates the opportunity to explore the latest innovations, connect with industry leaders, and discover new business opportunities.

“With the exhibition now fully subscribed, we’re expecting a vibrant and dynamic event that reflects the energy and innovation of the pharmacy industry,” Mr Sclavos said. “Whether you’re looking to grow your business, stay ahead of industry trends, strengthen existing connections, or build new partnerships, Pharmacy Connect 2025 is the place to do it.”

Mr Sclavos also encouraged pharmacy owners to bring their teams along to maximise the professional development opportunities available.

Mr Sclavos shared that “we’re especially excited about the opportunities for pharmacy assistants this year, including the popular three-hour Refresher Training session, which always sells out, and the pharmacy assistant education stream which is an exciting addition to the conference program in 2025.”

Highlights from the Pharmacy Connect 2025 program include:

  • Pre-conference workshops on pharmacist full scope of practice, harm minimisation, and pharmacy ownership
  • A dedicated pharmacy assistant stream focused on skills development and career growth
  • A 70-stand trade exhibition showcasing the latest in pharmacy innovation
  • Networking events, including the Cocktail Party which for the first time will be held on board Starship Sydney, offering breath-taking views as you travel around the harbour
  • Keynote presentations from Michael McQueen, Nicky Miklos-Woodley, and Professor Trent Twomey

Pharmacy Connect 2025 promises to be an unmissable event for anyone in the pharmacy sector. With a packed program of education sessions, networking events, and a full subscribed Trade Exhibition, it’s set to be one of the most impactful conferences of the year.

ENDS

Media Enquiries:
Olive Reilly
Marketing and Communications Manager
The Pharmacy Guild of Australia, Queensland
0423 494 050

Pharmacy Connect 2025: PATY2024 winner’s top 10 highlights

By: Maddison Waide, 2024 Pharmacy Assistant of the Year

This year’s Pharmacy Connect is just around the corner and it’s shaping up to be a standout! For the first time ever, the conference will feature a dedicated pharmacy assistant education stream, packed with sessions tailored for the frontline legends of community pharmacy – pharmacy assistants, like you.

We asked the 2024 Pharmacy Assistant of the Year, Maddison Waide, to share her top highlights for this year’s conference, which features a dedicated Pharmacy Assistant Stream.

 

  1. Pharmacy Assistant Refresher Training

Wednesday 3 September, 2.00pm – 5.00pm

If you’re arriving early, DO NOT miss the Pharmacy Assistant Refresher Training on supplement sales delivered by Katy Johnson from the Australasian College of Pharmacy. Katy is bringing back her interactive games and all the vitamin goodness you can handle. Bring your competitive spirit… and maybe a notepad.

 

  1. Welcome Reception

Wednesday 3 September, 5.30pm – 7.30pm

What a great way to kick off the Trade Exhibition. You can chat with suppliers and mingle with fellow delegates from across Australia while exploring what’s new in community pharmacy. Plus, you can enjoy live music, drinks, and canapes!

 

  1. Preparing now for what’s next: How to thrive in an age of uncertainty

Thursday 4 September, 9.25am – 10.10am

The first day of the conference starts strongly with Michael McQueen’s keynote about how to thrive in this wild, fast-paced world. Michael is a world-renowned trend forecaster, and his session will be sure to fill you with the kind of inspiration that gets you fired up for the year ahead.

 

  1. PATY 2024: A year in review

Thursday 4 September, 11.25am – 11.45am

Then of course (drumroll please) there is my session! I’ll be sharing with you what my year as the Pharmacy Assistant of the Year for 2024 looked like. From the wins, learning, and personal growth, it’s been the biggest adventure, and I can’t wait to reflect before passing the crown to this year’s winner.

 

  1. Unlocking the science of hydration for dry skin

Thursday 4 September, 2.15pm – 2.45pm

This session is a great opportunity for you to become more confident supporting your customers with the skin they’re in. Plus, stick around for the session following this that will cover fungal skin infections. This session will help you understand the science behind moisturisers and how to recommend the right product for different skin needs.
 

  1. From itch to relief: Navigating fungal skin infections

Thursday 4 September, 2.15pm – 2.45pm

Fungal skin infections can be uncomfortable and persistent. In this session you’ll discover how to engage with customers to understand their concerns and learn how to identify the right treatment options. It’s practical, useful, and relevant to your everyday conversations in the pharmacy.

 

  1. Pharmacy Assistant of the Year Showcase

Thursday 4 September, 4.50pm – 5.35pm

This one is close to my heart. Get back on the PATY train on Thursday afternoon and cheer on the 2025 PATY state winners at the showcase. They will blow you away with their stories, skills, and energy. Come and support you fellow assistants and their amazing achievements! I promise you’ll leave feeling proud to be part of this profession.
 

  1. Cocktail Party

Thursday 4 September, 7.00pm – 10.00pm

PATY then wraps up at the Cocktail Party on Sydney Harbour where the 2025 winner will be announced during the first ever harbour cruise! I highly recommend getting your ticket early as the Cocktail Party is the perfect mix of celebration and stunning views.

 

  1. Hustle to happy – rewrite the script on success

Friday 5 September, 8.30am – 9.15am

This is worth getting out of bed for after the Cocktail Party! Nicky Miklos will unpack how you can balance your life and your career by working smarter, not harder.

 

  1. The Trade Exhibition

Thursday 4 September & Friday 4 September

Two words: Free samples. But seriously, this year’s Trade Exhibition? Absolutely massive. So many brands, demos, chats with suppliers, and ideas to take back to your pharmacy… honestly, it’s where the magic happens between sessions.

 

Don’t miss out!

So, whether you’re coming to learn, connect, or just have a blast with your fellow pharmacy assistants, Pharmacy Connect 2025 is the place to be. I can’t wait to see you there – and don’t forget to pack your best cocktail outfit!

 

Media Enquiries:
Olive Reilly
Marketing and Communications Manager
The Pharmacy Guild of Australia, Queensland
0423 494 050

Pharmacy Connect 2025: Convenor’s top 12 must-attend sessions

9 July 2025

Pharmacy Connect is an annual event for pharmacists, owners, executives, students, interns, and industry representatives, offering industry and clinical updates, business advice, and networking opportunities.

Each year, Pharmacy Connect Convenor Kos Sclavos AM shares his top program highlights – a difficult task given the outstanding quality of the sessions. Here are Mr Sclavos’ top 12 recommendations for 2025, listed in order of the conference program date and time:

 

  1. Pharmacy Owners Masterclass: Blueprint to Success Pre-Conference Workshop
    Wednesday AM
    Sponsored by Commonwealth Bank and RSM

    With the Eighth Community Pharmacy Agreement (8CPA) now bedded down, this is the ideal time to focus on implementing the outcomes of the Agreement at the pharmacy level and maximise the opportunities it presents. One of three concurrent pre-conference workshops, this business-focused session is ideal for owners ready to future-proof their operations.

 

  1. Full Scope Pre-Conference Workshop
    Wednesday PM
    Sponsored by Australasian College of Pharmacy and PharmaPrograms

    This session addresses a critical need for the pharmacy industry. Based on current estimates, around 1,600 pharmacies have yet to initiate services like vaccinations or National Immunisations Program Vaccinations in Pharmacy (NIPVIP), let alone scope of practice as per the Queensland community pharmacy scope of practice model. This workshop will provide a roadmap to implement scope of practice and expand your clinical footprint.

 

  1. Guild Member-Only Breakfast
    Thursday AM
    Sponsored by The Pharmacy Guild of Australia

    In this must-attend members-only event, The Pharmacy Guild of Australia members are invited to hear directly from National President, Professor Trent Twomey, and New South Wales Branch President, Mario Barone, as they outline the Guild’s short- and medium-term strategies. With the Guild in the middle of a strategic review, this exclusive session offers pharmacy owners invaluable insights that can help inform and adapt your business planning.

 

  1. The Hon Chris Minns MP, Premier of New South Wales, Keynote Address
    Thursday AM

    Mr Sclavos shared his gratitude to welcome back the New South Wales Premier to Pharmacy Connect 2025.
    “It is an honour to welcome Premier Chris Minns back to Pharmacy Connect to open the conference on Friday morning. The Premier is a strong advocate for pharmacy, and his presence signals the profession’s growing influence and relevance in public health policy,” said Mr Sclavos.

 

  1. Industry Update Panel Session
    Thursday AM
    Sponsored by The Pharmacy Guild of Australia

    This year’s industry panel will have a strong patient focus, with discussions likely to include the ‘Affordable Medicines’ campaign and the essential role of patient groups. Expect thoughtful perspectives on many of the hot-button issues in pharmacy today.

 

  1. Preparing now for what’s next : How to thrive in an age of uncertainty
    Thursday AM
    Sponsored by Symbion

    Michael McQueen is a standout futurist and trend forecaster whose session will equip delegates with practical tools to stay ahead in a rapidly changing world. With the pharmacy profession evolving at an exponential speed, this session will help you spot emerging trends early and position your business for long-term success.

 

  1. What is your pharmacy data telling you?
    Thursday AM
    Sponsored by NostraData

    After a period of uncertainty, there is a sense of relief that the Eighth Community Pharmacy Agreement (8CPA) has been signed and is being executed. As the Agreement begins to roll out, understanding your business metrics is more important than ever. This session takes a broad look at macroeconomic trends and their impact on consumer health, helping you make data-driven decisions in uncertain times.

 

  1. Digital Health: The next five years for pharmacy and the innovation making the eScript ecosystem easier for you and your customers
    Thursday PM
    Sponsored by FRED

    “Here’s my bold prediction,” offers Mr Sclavos. “Digital health and, in particular, electronic prescriptions and how they are presented and dispensed in community pharmacy, will be the most significant changes to pharmacy practice in the next 12–24 months.”This session explores how innovation is reshaping the eScript ecosystem and enhancing My Health Record into a more data-rich platform.

 

  1. Full Scope: Making the Dream a Reality
    Thursday PM
    Sponsored by Australasian College of Pharmacy and Pitch Partners

    Full scope is gaining great momentum across Australia. While clinical aspects of scope of practice get a lot of attention, this session will focus on the business case, covering key considerations such as investment in consultation rooms, staff training, and workflow optimisation to make full scope both clinically and commercially viable.

 

  1. Hustle to Happy: The smart growth paradigm
    Friday AM
    Sponsored by The Pharmacy Guild of Australia

    In a profession where caring for others often comes at the cost of your own wellbeing, this keynote is designed for those who often put others first, offering a powerful reframe and tools you can implement straight away. It’s time to step off Juggle Street. Gain practical tools to prioritise your own wellbeing and rediscover balance and growth—professionally and personally. An ideal session for leaders and team members alike.

 

  1. Full Scope Panel Session
    Friday AM
    Sponsored by Sponsored by The Pharmacy Guild of Australia

    With bipartisan support for the Labor Government’s Women’s Health Package, there’s never been a better time to embrace expanded pharmacy services. This panel will cover practical steps for implementing initiatives like point-of-care testing and the administration of injectable medicines. The Guild strongly encourages pharmacists to undertake the relevant training to provide this service.Mr Sclavos shared that “we hope that by attending this panel session you’ll leave inspired to take action and embark on a journey to complete full scope training, where permitted in your state or territory.”

 

  1. AI and the pharmacy of tomorrow: Empowering better consults, smarter services, and stronger patient outcomes
    Friday PM
    Sponsored by MedAdvisor Solutions

    Artificial intelligence is here, and it’s transforming pharmacy practice. As pharmacy scope of practice continues to evolve, now is the time to harness AI to deliver smarter, more sustainable patient care. Learn how MedAdvisor’s AI-powered tools can streamline workflows, improve consultations, and enhance patient outcomes. This session is essential for those looking to stay ahead of the curve.

Don’t miss out!

Pharmacy Connect 2025 delivers two-and-a-half days of thought leadership, networking, and innovation—including pre-conference workshops, a 70-stand Trade Exhibition, and social events like the Welcome Reception and Cocktail Party.

This is your opportunity to connect with colleagues, challenge your thinking, and champion the next evolution of community pharmacy.

Media Enquiries:
Olive Reilly
Marketing and Communications Manager
The Pharmacy Guild of Australia, Queensland
0423 494 050

If you’re a pharmacy assistant looking to grow your skills, knowledge, and career confidence, Pharmacy Connect 2025 is a must-attend event. For the first time, Pharmacy Connect will feature a dedicated Pharmacy Assistant Stream, offering real-world product training, leadership development opportunities, confidence-building sessions, and so much more.

Here are six essential skills pharmacy assistants will take away from this year’s pharmacy conference:

  1. Product confidence for everyday conversations 

Sessions like “From Itch to Relief: Navigating Fungal Skin Infections” and “Unlocking the Science of Hydration for Dry Skin” offer evidence-based insights that will help pharmacy assistants understand common health conditions, recommend the right treatments, enhance customer care, and support product upselling. You’ll walk away better equipped in informed, confident health conversations with your customers.

  1. Stronger supplement sales techniques 

The three-hour pharmacy assistant refresher training with Katy Johnson will dive into the Ask, Assess, Advise model for supplement sales. During this ever-popular session, pharmacy assistants can expect hands-on training, practical case studies, and interactive activities designed to boost your product knowledge, help you build customer trust, and drive meaningful sales results.

  1. Support women’s health and healthy ageing 

Gain practical skills to confidently support women’s health across all life stages through targeted, evidence-based product recommendations through sessions covering:

  • menopause and urinary health;
  • joint and muscle health;
  • gut, skin, and hormonal wellbeing; and
  • much more!
  1. Communication and referral skills 

In sessions like “Asking the Right Questions: OTC Analgesics”, you’ll learn how to identify when pharmacist referral is needed and when you can assist directly. These skills are essential for managing pain conversations, ensuring medicine safety, and supporting seamless team workflow.

  1. Leadership and professional growth 

Join the Pharmacy Assistant 2.0 panel session to explore how pharmacy assistants can step into new roles as pharmacy evolves. The panel will cover skills in adapting to change, delivering professional services, and building high-performing teams. It’s the perfect session if you’re ready to step up and grow into a leadership role.

Also, don’t miss the PATY sessions and award ceremony where you’ll be inspired by some of the top pharmacy assistants in Australia.

  1. Gain confidence in your awareness of social health issues 

Pharmacy assistants are often the first line of support in someone’s health journey, and sometimes that presence can change a life. A powerful session in providing pharmacy assistants with the tools to recognise and respond to signs of abuse, be sure to join “Recognising and responding to domestic and family violence in community pharmacy” to enhance your health literacy, compassionate communication, and community awareness. The skills you learn in this session could turn you into someone’s hero.

Don’t miss out!

Pharmacy Connect 2025 delivers two-and-a-half days of thought leadership, networking, and innovation—including pre-conference workshops, a 70-stand Trade Exhibition, and social events like the Welcome Reception and Cocktail Party.

This is your opportunity to connect with colleagues, challenge your thinking, and champion the next evolution of community pharmacy.